Performance

Under the Redwood Empire Dispatch Communications Authority Agreement for the Provision of Fire and Ambulance Dispatch Services, REDCOM is required to adhere to the following performance measures:

Answer Time Performance Criteria

Call Processing Time Performance Criteria

• 
  Answer 90% of all 911 calls within 10 sec.
  
• 
  Answer 95% of all calls within 20 sec.*
  
• 
  REDCOM utilizes the International Academies of Emergency Dispatch (IAED) Emergency Medical Dispatch (EMD) and Emergency Fire Dispatch (EFD) protocols to rapidly assess each emergency. Our performance is measured by our ability to efficiently reach the appropriate final determinant, allowing the correct emergency resources to be dispatched based on the severity and nature of the incident. As an IAED Accredited Center of Excellence (ACE), REDCOM is committed to delivering timely, accurate, and clinically consistent emergency dispatch services that meet internationally recognized standards.
  

REDCOM consistently exceeds these standards.

Performance is reviewed by the Compliance Committee of the Dispatch Operations Advisory Group (DOAG) of the REDCOM Joint Powers Authority.

* 2016 Revised California State Call Answer Time Standards require 95% of incoming 911 calls shall be answered within fifteen (15) seconds. – REDCOM consistently exceeds this standard.